We request information from the user on our order form. Here a user must provide contact information (like name, phone number and email address) and billing information. This information is used for billing purposes and to contact customers from time to time (see Email Updates section). If we have trouble processing an order, this contact information is used to get in touch with the customer. IP address is logged for fraud verification purpose. We use the services of Authorize.net and Global Payments as our default method of accepting and processing payments via credit card. We provide them your credit card and billing information in order to process your payment. We also store your credit card information on our system, to bill you at the start of every billing period, if you choose to pay us by credit card and enter your credit card details while signing up.
We also provide web-payment methods of PayPal.com, to allow customers to pay us. We store no credit card information on our system.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We do not share any customer information with 3rd parties for commercial exploitation. However, your billing information and credit card information may be supplied to a 3rd party for payment processing. The 3rd parties are declared in Ordering Section. We cannot be held responsible for how the mentioned 3rd parties handle customer information. However, all the companies we deal with are reputable companies that are known to employ good business practices. We at GigaHost Africa would find it unacceptable if any of the mentioned 3rd parties use the supplied information for anything but processing your payment.
This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, if you place an order using your credit card, we may need to submit your billing information to a 3rd party for billing or verification.
We also send the user site and service announcement updates. Members are not able to un-subscribe from announcements, which may contain important information about their service. We communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone. We may also communicate to customers about products or services being offered by GigaHost Africa, or its parent company (Engage Cloud Technologies Ltd.). It is not possible to un-subscribe from these announcements as well.
Correction/Updating Personal Information
If a user’s personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
Notification of Changes
GigaHost Africa reserves the right to add, delete, or modify any provision of this Policy at any time without notice.